Venus Want Your Views On Their Services

Feedback, both good and bad, are vital to any organisation that seeks to constantly develop and adapt its services to the changing needs of its clients. And Venus is no different.

Venus’ mission is to empower, promote and support women, young women and their children in developing their potential, recognising their choices, achieving their goals and challenging injustice. But, in an ever-changing world, they’re constantly looking for ways to improve.

Lorraine Webb, chief executive of Venus, said: “We’re always, ALWAYS actively seeking our service users’ feedback and evaluation of the services we provide.“

“Comments, compliments, suggestions, feedback and complaints help us to monitor and review our services and wider organisation from a different perspective. The views and opinions of people who access our services, who fund or commission them, who refer to them or have any interest at all in our communities and the impact of the work we deliver are vital to us and feed into the way we develop, deliver and manage our services.”

One former service user, who is currently training to volunteer with Venus, recently left a message via Facebook…

“Last week I seemed to be hit every day with some bad news. Including the death of someone I loved dearly. Today I wasn’t in the best place going into Training. But I’m glad I did. Going into Venus Centre is like a Therapy Session. The girls in there are like my extended Family. Yet I’m learning so much about other people’s problems as well as them helping me deal with my own. Wouldn’t want to Train anywhere else girls. Thank You x.”

Lorraine commented: “How lovely is that? We’re thrilled when we get any feedback whatsoever, so if you have time, please take a moment to get in touch, tell us how we can improve, what works, what doesn’t, what would help you, what has helped…anything at all, we’re all ears!”

If you would like to share your opinion on Venus’ services, there are plenty of ways you can get in touch. You can find them on social media such as Facebook, twitter, and Youtube.

You can also post feedback on their website (www.venuscharity.org ), you can email, phone, drop in to the centre and speak to a worker, or use their suggestion box. Or send a letter to them by the good old Royal Mail! Whichever way you choose to get in touch, they’re listening!