New Start Working To Improve Financial Confidence In Vulnerable Households

New Start has been working in partnership with Liverpool Citizen Advice Partnership since April 2015 to deliver the Improving Financial Confidence Programme.

New Start storyNew Start is a host Hub providing support to volunteers to enable them to provide assistance to help tenants manage their finances. The scheme is aimed at social housing tenants, first-time tenants, such as those leaving home for the first time, students, people setting up on their own after a relationship breakdown, returning from the armed forces, or a change in life circumstances.

New Start’s volunteers assist in various tasks, such as:

  • Opening a Bank, Credit Union or Building Society account.
  • Budgeting, priority and non-priority expenditure, and maximising your income.
  • Meeting essential expenditure such as rent, council tax, gas, electric, water, phone & broadband, TV license, insurances, food, furniture, etc.
  • Setting up Direct Debits and Standing Orders, to pay rent, bills, etc.
  • Using online comparison websites to get a better deal on fuel, telecoms, etc.
  • How to use an online benefit calculator to check entitlement and providing basic help with claims.
  • Providing support and help with reading meters and understanding bill formats.
  • Additional signposting, where required, to CAB advisors or other supporting agencies.

This is a preventative service designed to increase self-confidence, develop new skills and empower tenants to make better decisions regarding their finances, thus reducing the likelihood of financial crises developing.

To find out more information about this project, go to .